What is Digital Transformation?

Published on July 28, 2022

Digital Transformation is making changes to a business’s products, processes, and strategies to meet the evolving needs of the customers, altering the user experiences and surpassing others. Digital transformations span from digitalizing traditional non-digital business processes to creating new processes to better serve and compete.

A lot has already been said about the crucial need of businesses to adapt to the advancing technology. It is no longer about enterprises choosing to transform, it is how to transform. The demeanor of digital transformation will be unique to every business, but it is inescapable for SMEs to large enterprises alike. However, in general terms, we can define digital transportation as a process that improves the scale and or scope of a business and changes the business model varying from marginally to fundamentally either by internal or external processes to create value creation through cost-saving and/or revenue generation.

Several factors can motivate a business for digital transformation, but in all probability the most common factor is “survival.”

Digitization has been around since late 20th century and saw rapid growth and development in the first two decades of the 22nd century. The global pandemic further spurred the growing need of digital transformation in all industries and sectors. According to the Digital Transformation Index 2020 from Dell Technologies, four out of five businesses had to fast-track digital transformation at various level in 2020 to survive.